She was answering a question about how the soft market is currently influencing her broking work. In mining-adjacent lines – liability, contract works, PI, motor fleet, management liability and specialist property and business interruption – coverage disputes often hinge on definitions and alignment: who is insured, what work is contemplated, what contractual indemnities exist and how “injury to worker” scenarios are treated. When those elements are aligned, policies often respond as intended at claim time; when they don’t, it can be cheaply priced placements producing the surprises.