- A general prohibition on conduct that unreasonably manipulates consumers or distorts their decision‑making environment in a way that causes detriment
- New requirements for subscription arrangements, including clearer upfront information and simpler cancellation processes
- Rules to address hidden or mandatory transaction fees by requiring greater fee disclosure
Public consultation on the exposure draft and explanatory materials ran from Feb. 9 to Feb. 23, 2026. The reforms form part of the federal government’s broader commitment to ban unfair trading practices. For insurers, the next stage will involve tracking the final legislative text, understanding how responsibilities will be allocated between the ACCC and the Australian Securities and Investments Commission (ASIC), and assessing how the new prohibition interacts with existing conduct obligations under financial services legislation. Industry participants are also expected to review arrangements with CHCs, repairers, and other intermediaries that communicate directly with customers after an accident.