Mobile case management model describes workplace-based contact
GB has deployed its MCM service for employers and injured workers in NSW, extending a model that has operated in South Australia for more than 10 years. The service is based on one-to-one claims management and in-person support for selected injury types, with case managers travelling to workplaces, medical practices, and other locations involved in a claim. Josh Newberry (pictured), GB’s executive general manager for South Australia and New South Wales, said the model is built around contact at the workplace and clear responsibility for claim outcomes. “The goal of our MCM service is to deliver real time face-to-face support in the workplace. GB’s mobile case managers are attending worksites, medical practices, and meeting key stakeholders wherever they are needed. In doing so, we are empowering our case managers to attain the best possible recovery outcomes. This is not a pseudo internal rehab model or support. The mobile case manager owns the claim, is the decision maker, and is responsible and accountable for the outcome,” Newberry said.